Effective September 1, 2026
What this policy covers
This Privacy Policy describes how ConverseOne collects, uses, stores and protects information when you visit our website, create an account, use our platform, or communicate with us. It applies to customers, end-users whose data is processed through our services, and visitors. We keep the language simple so you can understand what happens to your data without needing a legal degree.
Information we collect
We collect the information you provide directly, such as your name, email address, company name and payment details when you sign up. We also collect data generated through use of the platform: messages sent and received, contact records, automation logs, campaign performance, and API activity. Technical information like IP address, browser type, device identifiers and cookies is collected automatically to keep the service secure and reliable.
How we use your information
We use your data to provide, maintain and improve ConverseOne; to process transactions; to respond to support requests; to send product updates and account notifications; and to detect and prevent abuse, fraud or security incidents. We do not sell personal information. We do not use customer message content to train AI models without explicit consent.
Data you process on behalf of your customers
When you use ConverseOne to message your own customers, you are the data controller for that information and we act as a processor. We only access, store and transmit that data as instructed by you, to deliver the service and to meet legal obligations. You remain responsible for obtaining appropriate consent and complying with messaging and privacy regulations in your jurisdiction.
Who we share data with
We share data with a limited set of service providers who help us run ConverseOne: cloud infrastructure, payment processing, email delivery, analytics and customer support tools. All providers are contractually bound to use data only for the services they provide to us. We may disclose data when required by law or to protect our rights, users or the public.
Data retention and deletion
We retain your account data for as long as your account is active and for a reasonable period afterward to meet legal, accounting and operational needs. Message and contact data retention depends on your plan settings and applicable laws. You can export or delete data from your workspace at any time, and you can request account deletion by contacting support.
Security measures
We use encryption in transit and at rest, role-based access controls, audit logging, regular vulnerability scanning and secure development practices. More details are available on our Security page. No system is completely secure, and we encourage customers to use strong passwords, two-factor authentication and careful access management.
Your rights
Depending on where you are located, you may have the right to access, correct, delete or restrict processing of your personal data; to receive a copy in a portable format; and to object to certain uses. To exercise these rights, email us at the address below. We will respond within the timeframe required by applicable law.
Cookies and tracking
We use cookies and similar technologies to operate the website, remember preferences, understand usage and improve marketing. You can control cookies through your browser settings. Some features may not work if you disable certain cookies.
Children's privacy
ConverseOne is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe we have collected data from a child, please contact us and we will delete it.
Changes to this policy
We may update this policy as our service and legal obligations evolve. We will post the revised version on this page with a new effective date. Continued use of ConverseOne after changes means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact us at privacy@converseone.com. We aim to respond within two business days.