Product

One workspace for the whole conversation.

Your team replies in one place, the customer record updates itself, campaigns go out on the channel people actually read, and every deal stays attached to the thread it came from.

Shared inbox

One inbox. Every customer conversation.

Give your team one place to manage conversations without losing customer context.

converseone / inbox

Inbox

5 open

  • Ananya Rao

    09:41

    Do you have slots this week?

  • Kabir Menon

    09:12

    Re: Invoice #2481

  • Studio Members

    08:50

    New member request

  • Lena Fischer

    Yest.

    Can we move to Friday?

  • Rohit Desai

    Mon

    Proposal feedback attached

AR

Ananya Rao

Assigned to Meera S.

Open
Email · last week

Thanks for the invoice — received.

WhatsApp · today

Hi, do you have slots for a consultation this week?

Thursday 11:00 or Friday 16:30 — which suits you?

Meera S. · 09:43

Internal note · Priya: she asked about the retainer last month.

Reply on WhatsApp…⌘↵

  • Assign conversations

    Route threads to the right person with clear ownership.

  • Maintain customer context

    Profile, history and deals sit beside every message.

  • Collaborate as a team

    Internal notes and handovers without leaving the thread.

  • Track conversation status

    Open, pending, resolved — visible across the team.

  • View customer history

    Every channel on one timeline, in order.

A shop owner replying to customer messages on a laptop at her counter
LF

Lena Fischer

Fischer & Co.

Lead status
Proposal
Last contact
2 days ago
Follow-up
Friday

CRM

Know the customer behind every conversation.

ConverseOne builds one central customer profile from everything that happens across your channels — so context never has to be reconstructed.

  • Contacts
  • Companies
  • Tags
  • Custom fields
  • Notes
  • Conversation history
  • Customer activity
  • Lead status
  • Sales opportunities
  • Follow-ups

Campaigns

Reach thousands. Still communicate personally.

Send to a segment, then keep replying in the same shared inbox — with the customer record attached.

  • Promotions
  • Product announcements
  • Payment reminders
  • Appointments
  • Customer updates
  • Events
  • Newsletters
  • Renewals
  • Service alerts
converseone / campaigns — new

Audience

Customers · tag “Retainer” · 1,240 contacts

Channel

WhatsApp

Template

renewal_reminder_v3

Schedule

Tue, 10:00 (customer time zone)

Segments

ActiveRenewingIndiaRetainer

Delivery (illustrative)

  • Delivered100%
  • Read78%
  • Replied34%
  • Converted12%

Sample interface data, not performance claims.

Sales

Turn conversations into opportunities.

Deals live next to the messages that created them, so pipeline reviews start from real customer context.

The conversation shouldn't disappear when the chat ends.

ConverseOne keeps sales activity connected to customer communication.

  • New Lead

    2

    • Ananya Rao

      Northline Studio

      ₹80,000

    • Tomas Weber

      Weber Optics

      €2,400

  • Qualified

    1

    • Lena Fischer

      Fischer & Co.

      €9,000

  • Proposal

    2

    • Rohit Desai

      Kite Logistics

      ₹3,20,000

    • Sara Haddad

      Atlas Clinics

      $5,100

  • Negotiation

    1

    • Kabir Menon

      Menon Realty

      ₹1,10,000

  • Won

    1

    • Grace Otieno

      Otieno Tutors

      $1,800

Your customers are already talking.Bring every conversation together.

Connect your channels, automate repetitive work and give your team one complete view of every customer.

Start with ConverseOne